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The selected payment provider determines the verification required for a transaction.
During checkout, the provider may request identity details, documents, a selfie, proof of address, or payment verification. Requirements can change with the region, amount, transaction history, and provider policies.
Signed-in users can complete Coindisco KYC when this feature is available. After approval, eligible offers can be marked Reusable KYC and the verification can be shared with supported providers.
Reusable KYC is optional and provider-specific. A provider can still request additional checks.
If verification is rejected or remains pending:
confirm that the submitted document is current and readable;
make sure personal details match the document and payment account;
check email and provider checkout for additional requests;
contact the provider for a provider-specific decision;
contact Coindisco support if the reusable KYC state is not updated correctly.
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