# Additional Troubleshooting Guide ## Quick Troubleshooting Guide Encountering an issue? Here’s how to resolve common problems quickly: #### πŸ•’ Transaction Delays * **Reason:** Network congestion or provider verification. * **What to Do:** * Check your email for KYC or payment verification requests. * Wait up to 60 minutes; many delays resolve automatically. * Still pending? Contact Support with your transaction ID. #### πŸ›‘ Payment Failed * **Reason:** Bank/card declined, incorrect details, or provider limits. * **What to Do:** * Try another payment method (e.g., Apple Pay, Debit Card, Bank Transfer). * Ensure billing details matches exactly as per your payment account. #### 🧩 KYC Verification Issues * **Reason:** Document issues, selfie mismatch, or incomplete forms. * **What to Do:** * Ensure documents are clear and valid. * Complete all required verification steps from the provider. #### πŸ”Ž Missing Tokens After Purchase * **Reason:** Blockchain processing times or swap delays (if indirect purchase). * **What to Do:** * Confirm on-chain status via block explorer (etherscan, etc.). * If stuck >60 minutes, submit a support ticket with full transaction details. *** **Need More Help?**\ Submit a [Ticket](https://coindisco.freshdesk.com/support/tickets/new) now. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://coindisco.gitbook.io/coindisco/additional-troubleshooting-guide.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.