Additional Troubleshooting Guide

Quick Troubleshooting Guide

Encountering an issue? Here’s how to resolve common problems quickly:

πŸ•’ Transaction Delays

  • Reason: Network congestion or provider verification.

  • What to Do:

    • Check your email for KYC or payment verification requests.

    • Wait up to 60 minutes; many delays resolve automatically.

    • Still pending? Contact Support with your transaction ID.

πŸ›‘ Payment Failed

  • Reason: Bank/card declined, incorrect details, or provider limits.

  • What to Do:

    • Try another payment method (e.g., Apple Pay, Debit Card, Bank Transfer).

    • Ensure billing details matches exactly as per your payment account.

🧩 KYC Verification Issues

  • Reason: Document issues, selfie mismatch, or incomplete forms.

  • What to Do:

    • Ensure documents are clear and valid.

    • Complete all required verification steps from the provider.

πŸ”Ž Missing Tokens After Purchase

  • Reason: Blockchain processing times or swap delays (if indirect purchase).

  • What to Do:

    • Confirm on-chain status via block explorer (etherscan, etc.).

    • If stuck >60 minutes, submit a support ticket with full transaction details.


Need More Help? Submit a Ticket now.

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