Additional Troubleshooting Guide
Quick Troubleshooting Guide
Encountering an issue? Hereβs how to resolve common problems quickly:
π Transaction Delays
Reason: Network congestion or provider verification.
What to Do:
Check your email for KYC or payment verification requests.
Wait up to 60 minutes; many delays resolve automatically.
Still pending? Contact Support with your transaction ID.
π Payment Failed
Reason: Bank/card declined, incorrect details, or provider limits.
What to Do:
Try another payment method (e.g., Apple Pay, Debit Card, Bank Transfer).
Ensure billing details matches exactly as per your payment account.
π§© KYC Verification Issues
Reason: Document issues, selfie mismatch, or incomplete forms.
What to Do:
Ensure documents are clear and valid.
Complete all required verification steps from the provider.
π Missing Tokens After Purchase
Reason: Blockchain processing times or swap delays (if indirect purchase).
What to Do:
Confirm on-chain status via block explorer (etherscan, etc.).
If stuck >60 minutes, submit a support ticket with full transaction details.
Need More Help? Submit a Ticket now.
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