Additional Troubleshooting Guide

Quick Troubleshooting Guide

Encountering an issue? Here’s how to resolve common problems quickly:

🕒 Transaction Delays

• Reason: Network congestion or provider verification.

• What to Do:

  • Check your email for KYC or payment verification requests.

  • Wait up to 60 minutes; many delays resolve automatically.

  • Still pending? Contact Support with your transaction ID.

🛑 Payment Failed

• Reason: Bank/card declined, incorrect details, or provider limits.

• What to Do:

  • Try another payment method (e.g., Apple Pay, Debit Card, Bank Transfer).

  • Ensure billing details matches exactly as per your payment account.

🧩 KYC Verification Issues

• Reason: Document issues, selfie mismatch, or incomplete forms.

• What to Do:

  • Ensure documents are clear and valid.

  • Complete all required verification steps from the provider.

🔎 Missing Tokens After Purchase

• Reason: Blockchain processing times or swap delays (if indirect purchase).

• What to Do:

  • Confirm on-chain status via block explorer (etherscan, etc.).

  • If stuck >60 minutes, submit a support ticket with full transaction details.

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Need More Help? Submit a Ticket now.